Thank you for your purchase from our online store. We strive to provide you with high-quality products and excellent customer service. This Refund Policy outlines our policy regarding refunds for purchases made through our website.
1.1 Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 7 days of receiving the item. We will review the issue and, if appropriate, offer a replacement or refund. To be eligible for a refund or replacement, you must provide sufficient evidence of the damage or defect, such as clear photographs or detailed descriptions.
2.1 Unique and One-of-a-Kind Products: Our products are often unique, one-of-a-kind items that are created with great care and craftsmanship. Due to their nature, we do not offer refunds or exchanges for any reason other than damage or defect. Each product is described and depicted accurately on our website, and we encourage you to review all relevant information before making a purchase.
3.1 Damaged or Defective Products: If you believe you have received a damaged or defective product, please contact us via the form on the about page. Provide detailed information about the issue, including your order number, description of the damage or defect, and any supporting evidence such as photographs. Our customer support will guide you through the return process and provide further instructions.
4.1 Change of Mind: We do not offer refunds or exchanges for purchases made due to a change of mind, personal preference, or if you no longer want the item. We encourage you to consider your purchase carefully before completing your order.
5.1 Return Shipping: If you are eligible for a refund or replacement due to a damaged or defective product, we will provide you with instructions for returning the item. In such cases, we will cover the return shipping costs. Please do not return any items without prior authorization from our customer support team.
If you have any questions, comments, or concerns about this Refund Policy, please contact us at via the form on the about page.
By making a purchase on our website, you acknowledge and agree to abide by this Refund Policy.
Last updated: 08/06/2023